If your business is tax exempt, but you were charged tax on an invoice, you will need to raise a dispute within the customer portal or contact the seller directly to ensure they have your tax exemption status captured correctly and for a refund to be processed.
To raise a dispute, navigate to the Overview page of the customer portal, select the charge you wish to dispute, and select ‘Dispute’ from the actions at the top of the table. Next, select ‘Buyer Tax Exempt or Incorrect Tax’ from the Dispute Reason dropdown, add a helpful comment to the seller explaining that your business is tax exempt and the taxes you are exempt from, and select ‘Submit’. The service provider will review and action the dispute.
