The time in which a dispute will be decisioned can vary by Seller. When you raise a dispute a seller is notified by the system and given a set number of days to make a decision to accept or decline the dispute.
To learn how to display the dispute details see this article.
Once raised a dispute will have a status of “Pending” within the dispute details Dispute Outcome Panel. Beneath this status there will be an information icon and a statement outlining the remaining days in which the seller should make a decision.
If the Seller accepts the dispute they have a further time period in which to action the outcome by issuing a refund or credit.
Once accepted a dispute will have a status of “Accepted” within the dispute details Dispute Outcome Panel. Beneath this status there will be an information icon and statement outlining the remaining days in which the seller should refund or credit the transaction or invoice.
