When do I contact Program Support vs the Seller?

Learn in what scenarios to contact Program Support or the Seller for optimal assistance in resolving issues with your purchase or account.

Your net terms program is supported by a third-party entity separate from the seller providing your goods or services. Review the table below to learn whether to contact Program Support or the Seller directly depending on your need.

Program Support Seller Support
Invoices and Credits Order Placement or Services Received
Payment Submission and Application Order Processing and Shipping/Delivery
Account Setup and Access Dispute with Charges or Items Received
Bank Account Setup Tax Exemption

 

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