Add Bank Account
To add a Bank Account, navigate to the Payment Methods page located beneath the Admin Settings in your menu bar. Select Add Bank Account and provide the requested bank account details.
Only Account Admins and Payers have permissions to add or change bank accounts.
Replace Bank Account
If you need to replace an existing bank account with a new bank account, select Replace Bank Account on the Payment Methods page. You will follow the same steps for adding a bank account as before.
Things to consider before replacing a bank account...
- If you are enrolled in direct debit, any payments due in the next two days may still be drafted from your current account.
- If you have a mandate registered for this bank account, the mandate will be cancelled once you have added a new bank account.
- If you are a UK customer enrolled in AutoPay with a registered bank mandate, you will not be able to replace your bank account without first contacting the Program Customer Support team.
Remove Bank Account
To remove your bank account entirely, please contact Program Support.