US, CA, and AU Customers Only
The below article pertains to customers from the United States, Canada, and Australia only.
If you are in AT, BE, DE, ES, FI, FR, IE, LU, or NL, please reference our SEPA Direct Debit Guide.
AutoPay (also sometimes called direct debit) is the recurring automatic debiting of owed funds from a bank account on the invoice due date. Enabling AutoPay is a great way to ensure your invoices are always paid on time.
Note - this feature is not supported on all programs and accounts.
Enabling AutoPay
Account Admins or Payers can enable AutoPay via the portal when adding a new bank account from the Payment Methods page by selecting the AutoPay checkbox and the bottom of the form.
Managing AutoPay
If you want to enable or disable AutoPay after your bank account has been added, go to the Bank Account page and select “Activate Autopay” or “Deactivate Autopay”. You will receive an email confirmation when AutoPay is activated.
*Please note, direct debit may be a required payment method on some customer accounts and will not be able to be disabled without contacting Program Support.