To submit your Direct Debit Instruction (DDI) and enable Direct Debit as your payment method as a UK customer, simply navigate to the Payment Methods page within your Admin Settings and add your bank account by selecting “Add Bank Account”. By submitting your bank account details, you agree to us submitting your DDI via AUDDIS (Automated Direct Debit Instruction Service) to your paying bank for approval.
We will send an email notification within 4 business days to all Account Admins and Payers on your account with an outcome of whether your Direct Debit enrollment was successful or not.
If your Direct Debit enrollment was successful, we will provide you with advance notice of your first and all subsequent Direct Debit payments before debiting your account. The first payment will be no sooner than 10 business days from Direct Debit being enabled on your account. Please keep this in mind if you have any upcoming invoice due dates approaching. An alternative payment method may be required for those invoices if you want to avoid your invoices going Past Due and potential suspension of your account.