Account Admin and Payer users can search Dispute Center in two ways. The search field checks the invoice number, order number, and PO at the same time. Filter narrows the list by one or more columns.
QUICK SEARCH
1. Open Dispute Center.
2. Select the search field above the list. The field accepts an invoice number, a PO number, or an order number.
3. Type the number and press Enter, or select the search icon.
4. The list shows disputes where that value appears in the invoice number, the PO number, or the order number. Capitals do not matter. A partial number is enough when it appears in one of those three fields.
5. To see every dispute again, clear the search field and search again, or select the clear icon.
The search stays in place while you sort the list, change page, or change how many rows are shown. It clears when you leave Dispute Center and come back.
Open the filter while a search is active, and the first item is that search. It is a single value applied to the invoice number, PO number, and order number.
FILTER
Filter is for a specific column. It works on its own, and it also works together with the search field. Both stay applied.
1. On Dispute Center, select Filter.
2. Choose the column and enter or select the value.
3. Apply the filter. The list updates to the disputes that match.
4. Add another column filter if you need a narrower list.
5. To remove them, select clear filters and confirm.
You can filter these columns:
- Date Raised, using a start date and an end date
- Raised By
- Order #
- PO
- Dispute Reason, with one or more reasons
- Decision, with one or more decisions
- Status, with one or more statuses
- Seller Name
- Seller Reference
PO is on the list already. Order # is hidden until you turn it on.
1. Select Columns.
2. Turn on Order #.
3. Open Filter and enter the order number.
Invoice number, transaction ID, dispute amount, and the action date are not column filters. Use the search field for an invoice number.
FREQUENTLY ASKED QUESTIONS
Q: I know the invoice number. Should I use search or Filter?
A: Use the search field. Filter does not include an invoice number field. The search checks the invoice number, the PO number, and the order number in one step.
Q: Can I search and filter at the same time?
A: Yes. The list shows disputes that match the search and all the columns you filtered.
Q: Why does my order number search in Filter show no field?
A: Order # is hidden on the customer portal until you turn it on under Columns. You can also find that order number from the search field without turning the column on.
Q: I came back to Dispute Center and the search box is empty. Did the disputes change?
A: The search field clears when you leave Dispute Center. Enter the number again to see the same matches.