What does my payment status mean?

When payments are received and posted to the customer account, they can be in several different statuses. Below is the definition of each status.


AppliedThis indicates that the payment has been received and fully applied to your account.

Active: This indicates that the payment has been received however it still has an amount that can be applied to other invoices as seen in the Remaining column.

PendingThis indicates that the payment has been received but is still processing to your account and is not ready to be applied to the invoices.

FailedThis indicates that the payment was received and then failed to go through. This could indicate that the bank has pulled it back or the check was returned. Please contact Customer Support for further information.



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