If your transaction is declined, the most common reasons are
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Insufficient Credit - Check your available credit balance on the Overview page of the customer portal to ensure you have enough available credit to complete your purchase. If you need additional credit, submit payment on your open invoices to reduce your open balance. If you are an Account Admin, you can also request a permanent or temporary credit limit increase from the Credit Utilization widget on the Overview page. Also, consider if an Individual Credit Limit is set on the user account, which may be impacting their purchasing power.
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Suspended or Inactive Account Status - Ensure your overall company net terms account is active and in good standing. If you have open, past-due invoices, your business's net terms account may be suspended for non-payment. Additionally, all authorized buyer accounts must be active before completing their first purchase. Make sure your buyers have completed their account setup to mitigate any friction at checkout.
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Inactive Purchase Card* - Purchase cards on some net terms programs must be activated before use. Check your purchase card status on the Purchasing page under your Profile settings to confirm if your card is in an Active status.
- *Purchase cards are only available on select net terms programs.
If none of these issues seems to be causing your transactions to be declined, please contact Customer Support for additional assistance at the email or phone number listed at the bottom of this page.